Zero Queue · virtual queuing for water parks
The line stays.
The waiting moves.
The wristband waits in line, not the guest. QTime Zero Queue brings NFC wristbands, virtual queues, automated gates and central control together in a single platform.
- No app
- No smartphone
- Centralised management
- Express · priority access
- Normal · virtual queue
Four steps, no queue
The booking starts at the gate: the system decides in real time whether to let the guest in now or assign a return time.
Scan the wristband
The guest taps the wristband on the ride's NFC reader.
Get your turn
If the wait is below the threshold, GO appears; otherwise a return time is assigned.
Enjoy the park
Pools, relaxation, food and shows, while the wristband queues on the guest's behalf.
Come back and ride
A new scan recognises the booking and opens the gate, with no line.
Threshold configurable per ride, typically around 8 minutes of physical waiting.
From the wrist to the control room
An integrated physical and digital ecosystem. The experience is simple for guests because the complexity stays behind the scenes.
Per-ride rules, real-time monitoring, content management, diagnostics, statistics and guest flows, all from a single console.
Ride status
Usage today
Tablets and gates
Wristband
Simple identification, built for the water park environment. It is the "token" of the experience.
Queue engine
Virtual queue with return windows calculated on actual capacity.
Automated gates
The reader identifies, the engine checks, the turnstile opens or stays closed.
Info points
Queue status, bookings and return times with a single scan.
Dashboard and device management
Wait times, flows and ride status in real time. Remote control of gates, readers, tablets, displays and kiosks: status, restart, content updates and diagnostics without going on site.
Included for everyone. Premium for those who choose it.
The same platform runs the included service and priority access, with the same gates and the same engine.
Normal Line
Included for all guests
- Free virtual queue
- Return slot assigned automatically
- Immediate access when the queue is below threshold
- No app required
Express Line
Paid priority access
- Sold separately: a new revenue stream
- Priority on participating rides
- Skips the standard booking process
- Priority configurable per ride
More time for guests, more control for operators
For guests
- Less physical waiting
- Nobody stands in the sun at the foot of the slide.
- No app
- Wristband and info points replace the smartphone, which is impractical around water.
- A smoother experience
- Slot-guided return and automatic validation at the gate.
For operations
- Live visibility
- Wait times, flows and ride status in a single view.
- Dynamic rules
- Capacity, thresholds and priorities configurable for each ride.
- Remote support
- Diagnostics and maintenance of devices across the park.
No smartphone
Guests interact only through NFC, displays and info points.
Proprietary
Developed around the real operational needs of a water park.
End-to-end
Queues, access control, device fleet and dashboard in one ecosystem.
Configurable
Rules, capacity and priorities adjusted centrally, ride by ride.
Special Jury Award · Parksmania Awards 2026
In operation since the 2026 season at an Italian water park, which on 9 October 2026 received the Special Jury Award at the 25th Parksmania Awards for introducing the Zero Queue virtual queuing system.
“A proprietary, accessible and practical solution that tackles a problem which can take up to four hours of a visit.”From the jury's citation (translated from Italian)Let's talk about your park
Frequently asked questions
How does the Zero Queue virtual queue work?
Guests tap their NFC wristband on the ride's reader. If the wait is below the threshold they ride straight away; otherwise they get a return time and can enjoy the park meanwhile. When they come back, a new scan opens the gate with no line.
Do guests need an app or a smartphone?
No. Everything works through the wristband, the gates and the info points around the park: it is designed for a setting where carrying a phone is impractical.
What is the Express Line and how does it generate revenue?
It is priority access sold separately by the park: buyers skip the standard booking process on participating rides. It uses the same gates and engine as the free queue, so it is a new revenue stream with no new infrastructure.
Does it work with our existing turnstiles?
It depends on the model. The system talks to the turnstiles through a specific protocol: for other manufacturers' turnstiles we assess during the site visit whether integration is possible, possibly with dedicated development, or we propose gates that are already compatible.
What does the park operator see?
A control room with real-time wait times, flows and ride status, rules and thresholds configurable per ride, usage statistics and remote control of tablets, readers and gates.
Is the system already in use?
Yes, it has been running since the 2026 season at an Italian water park, which received the Special Jury Award at the Parksmania Awards 2026 for introducing the system.
Get in touch
Tell us about your park: number of rides, typical attendance, existing gates. We will get back to you for a presentation and a site visit.
- Reply by email, usually within 1–2 business days
- Online or in-person presentation
- Integration with existing turnstiles and infrastructure